System Administration Services

Standard Retainer Support
Server support retainers are ideal for companies that want on-demand support for their Linux/Unix/*BSD servers. Key Benefits and Coverage One Business Day Response Time Can Cover System Administration, Networking, or Security No contract or hidden fees Quarter-hour billing increments Pricing Details Please consult our Standard Retainer Schedule.

Server Support Contract

Server support contracts are ideal for companies that want comprehensive support coverage for their Linux/Unix/*BSD servers during business hours. Key Benefits and Coverage System Monitoring Included! System Hardending and Configuration Checks Proactive Service and System Troubleshooting Periodic System Health Checks Application Installation and Configuration Regular System Updates and Upgrades Simplified billing through hourly Retainer Pricing Details Server Admin start at 10 hours semianually or 18 hours/year with 2 hour setup 11% discount (16 hours/server) for multiple servers paid annually Contract prices are for normal business hours 9am-5pm CST weekdays Response times are one business day Holiday, evening, an weekend services billed per Standard Retainer Schedule. What is Excluded from the Support Contract The contract does not cover hardware support, though Fortuitous can provide hardware support upon request. We may also do the part replacement if local to our service area. Specifically excluded from coverage: Hardware Support Complete OS re-installation Third party software not native to the OS package manager. System or network Moves or reorganizations System programming or scripting Performance and Capacity Planning After-hours, weekend, or holiday support

Fortuitous reserves the right to change. Holidays are defined on our Standard Retainer Schedule.